When accidents happen or a vehicle needs to be impounded or inspected, police and insurance towing services ensure the job is handled safely, legally, and with proper documentation. These recoveries require licensed operators, secure storage, and communication between multiple parties — from insurers to repairers.
OTS Group is a trusted provider of Police & Insurance Towing Services across New Zealand, with certified tow operators, 24/7 availability, and secure vehicle holding facilities. Here’s what every driver should know about how this process works.
1. What Is Police & Insurance Towing?
Police and insurance towing involves the authorised removal, transport, and storage of vehicles following incidents such as accidents, breakdowns, or enforcement actions. These jobs must be performed by approved operators who meet police, insurance, and NZTA compliance standards.
OTS Group works directly with law enforcement agencies, insurers, and repair networks to ensure vehicles are collected and stored professionally, with full transparency and documentation.
2. When You Might Need These Services
- After an accident when your car is no longer drivable.
- When a vehicle needs to be impounded or held for investigation.
- Following a breakdown requiring assessment by an insurance provider.
- For vehicle recovery after theft or flood damage.
In many cases, police or insurers will contact an approved towing contractor — like OTS Group — to safely handle the job and transport your vehicle to a secure location.
3. The Insurance Towing Process
Here’s how a typical insurance tow works:
- Incident Occurs — A breakdown or accident is reported to your insurer or the police.
- Authorised Tow — A certified towing operator is dispatched to collect your vehicle.
- Vehicle Recovery — The car is safely loaded using tilt trays or recovery winches.
- Secure Storage — The vehicle is taken to an approved storage facility pending insurance inspection or repair.
- Assessment & Release — Once inspected, your vehicle is either released, repaired, or written off.
Our team provides clear communication throughout, ensuring your insurer and repairer are kept informed every step of the way.
4. Compliance & Security Standards
OTS Group operates under NZTA Operator Licensing and Police-Vetted Tow Authority compliance. All tows are fully documented, with vehicle condition reports and chain-of-custody logs.
Our secure storage facilities in Auckland and Christchurch are monitored 24/7 with restricted access and insurance coverage for every vehicle on site.
5. 24/7 Emergency Response
Accidents and police recoveries don’t keep business hours — and neither do we. OTS Group operates a 24-hour dispatch service for urgent insurance and police recovery tows across New Zealand, including metropolitan and rural areas.
We work in partnership with local law enforcement, repair workshops, and national insurers to ensure vehicles are collected quickly and safely, with minimal disruption to all involved.
6. Why Choose OTS Group
- Approved insurance and police towing contractor.
- Licensed and fully insured operators.
- Secure, monitored storage facilities.
- Fast, professional response anywhere in NZ.
Summary — Trusted Police & Insurance Tow Specialists
When your vehicle needs to be towed after an accident or under police direction, trust the professionals who know how to handle the process with care and compliance. OTS Group provides reliable, fully documented towing and storage for insurers, law enforcement, and private clients across New Zealand.
Call 0800 22 00 33 or Contact Us for immediate police or insurance towing assistance.