24/7 emergency towing · Auckland, West Auckland & Christchurch 24/7 emergency towing · Auckland & Christchurch
Tow truck transport two SUVs
Impounds · Accident claims · Secure holding

Police & Insurance Towing

Compliant, documented towing and storage for the Police, insurers, assessors and repairers. Fast recovery, secure holding yards and clear paperwork from pickup to release.

Fully insuredNZTA compliantAA Roadservice contractorAuckland & Christchurch bases
Enquire

Book police & insurance towing services

Tell us what needs moving, where and when. We reply the same working day. For urgent towing, call us: dispatch answers 24/7.

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OTS Group has worked alongside the New Zealand Police and major insurers for decades. We recover accident-damaged vehicles from the roadside, hold them in secure, monitored yards in Auckland and Christchurch, and release them to assessors, repairers or owners with a documented chain of custody.

For private owners caught up in an impound or claim, we make the process as painless as possible: one call to find out where your vehicle is, what is needed to release it and what happens next.

What we provide

  • Police-authorised impound towing
  • Accident and crash-scene recovery
  • Insurance-approved towing and storage
  • Secure holding for assessment
  • Transport to panel beaters and repairers
  • Documented intake, condition reports and release

Book police & insurance towing services

Call for immediate dispatch, or send the details and we will quote the same working day.

Request a quote
  • Compliant
  • Secure yards
  • Recovery alliance members
  • One point of contact
Why OTS

Why choose OTS Group for police & insurance towing services

Compliant

Licensed operators and documented procedures.

Secure yards

Gated, monitored storage in both cities.

Recovery alliance members

National and South Island Recovery Alliance partners.

One point of contact

Owners, insurers and assessors deal with the same team.

How it works

From your call to delivery

Call or enquire

Tell us where you are and what has happened. We confirm an estimated arrival time.

Dispatch

The nearest suitable truck is sent. Our fleet is positioned across Auckland and Christchurch.

Inspect and load

The operator checks the vehicle with you and loads it on a hydraulic tilt tray.

Insured transport

Your vehicle travels covered by our carrier insurance.

Delivery

Handed over at your home, workshop or insurer, or held in our secure yard.

FAQ

Police & Insurance Towing Services: common questions

Call 0800 22 00 33 with your registration. We will confirm where the vehicle is held, the release requirements and any fees, and arrange a time for collection.

Yes. Most insurers and assessors already work with us. Give us your claim number and we will coordinate storage, assessment and repair transport.

Yes, by appointment during office hours, subject to any Police or insurer hold.

As long as required. Storage is charged daily and we will always tell you the rate up front.

Yes. Every vehicle and machine we move is covered from pickup to delivery under our carrier insurance, and we can advise on additional cover for high-value items.