When your vehicle breaks down or you’re involved in an accident, finding a trustworthy towing company can make all the difference. The right provider will ensure your vehicle is recovered safely, promptly, and without unnecessary stress. At OTS Group, we’ve spent over 50 years helping Kiwis get back on the road — from minor roadside breakdowns to complex heavy-vehicle recoveries.
Why Choosing the Right Towing Company Matters
Not all towing services are created equal. Many operators only handle light vehicles or lack the proper insurance and equipment for specialty recoveries. Choosing the wrong provider can result in damage, delays, or added costs.
A professional towing service should provide:
- 24/7 availability — breakdowns don’t follow business hours.
- Modern, well-maintained fleet — hydraulic tilt trays, winch recovery systems, and low loaders for heavier vehicles.
- Qualified operators — trained in safe loading, recovery, and secure transport.
- Comprehensive insurance coverage — so you’re protected from pickup to delivery.
- Nationwide reach — for both local and long-distance towing.
At OTS, our Emergency Towing Service is available 24/7 across New Zealand with a modern fleet and certified operators ready for any job.
1. Look for 24/7 Emergency Response
Breakdowns and accidents happen at any time — day or night. Ensure your towing company offers round-the-clock availability and a dedicated dispatch team that answers the phone immediately.
OTS Group operates 24/7 dispatch lines in both Auckland and Christchurch, giving customers nationwide coverage whenever they need it.
2. Confirm the Company’s Fleet and Equipment
Different vehicles require different towing setups. For example:
- Motorcycles need wheel chocks and soft straps.
- Luxury or low-profile cars need tilt trays.
- Heavy machinery needs low-loaders or tracked vehicles.
Make sure your chosen provider has the right gear for your situation. Our Machinery Transport and Luxury & Classic Car Towing teams use specialised equipment tailored for each vehicle type.
3. Check for Insurance & Certifications
Reputable towing providers should carry comprehensive transit insurance and be NZTA-approved operators. This ensures you’re covered if anything unexpected occurs during recovery or transport.
All OTS Group services — from Emergency Towing to Intercity Car Transport — are fully insured and operated by licensed professionals.
4. Read Reviews and Response Times
Customer feedback is one of the best indicators of reliability. Look for verified Google reviews that highlight fast response, professionalism, and care.
At OTS, our reputation has been built over decades of trusted service across New Zealand’s toughest conditions. You can learn more on our About Us page.
5. Choose a Company with Nationwide Coverage
If you travel between regions or work in logistics, choose a towing company with depots across both islands. OTS Group’s Nationwide Network ensures prompt dispatch and coordinated recovery no matter where you’re stranded.
6. Know the Types of Towing Services Offered
A full-service provider should offer:
- Emergency towing
- Winch recovery towing
- Accident and insurance towing
- Motorcycle towing
- Heavy and machinery transport
You can explore OTS Group’s full range of solutions on our Towing & Transport Services page.
Summary — Reliable Towing, Anytime, Anywhere
Choosing an emergency towing service in New Zealand doesn’t need to be stressful. Focus on reliability, insurance, coverage, and proven expertise — and you’ll know your vehicle is in safe hands.
OTS Group provides 24/7 towing and recovery across Auckland, Christchurch and nationwide. Whether it’s a roadside breakdown, accident recovery, or long-distance tow, our team is here to help.
Call 0800 22 00 33 or Request a Tow today.