When your vehicle breaks down or you’re involved in an accident, having access to a reliable emergency towing service can make all the difference. In those moments, you don’t just need any tow truck — you need one that’s fast, professional, and available 24/7.
OTS Group provides Emergency Towing Services across New Zealand, helping drivers and businesses get back on the road safely. Here’s what to look for when choosing a towing provider you can trust.
1. 24/7 Availability & Fast Response Times
Emergencies don’t wait for business hours. The best towing companies operate around the clock and can respond quickly, whether you’re stuck on a motorway or a rural road. OTS Group’s nationwide fleet operates 24/7, ensuring help is never far away.
Before choosing a towing provider, confirm they have after-hours dispatch and live phone support — not just web forms or call centres.
2. Nationwide Coverage
New Zealand’s geography can make roadside recovery challenging, especially across regions or islands. Look for a towing company with depots or partner networks in major locations such as Auckland and Christchurch. Nationwide coverage ensures you’re never stranded waiting for help from another area.
OTS Group operates across both North and South Islands, providing consistent standards of safety, service, and communication nationwide.
3. The Right Equipment for Every Vehicle Type
Not every tow truck can handle every vehicle. From EVs and motorcycles to caravans and commercial vans, different vehicles need different setups. Modern providers use hydraulic tilt trays, winch systems, and custom wheel lifts to safely recover any vehicle.
Before booking, confirm that the towing company handles your specific type of vehicle — whether that’s a motorcycle, caravan, or electric car.
4. Fully Insured & Licensed Operators
Always choose a towing service with full insurance coverage and NZTA-certified operators. This protects your vehicle from potential damage during loading, transport, and delivery. OTS Group is fully licensed and insured, providing confidence with every job.
Professional certification also ensures operators follow correct recovery and load-securing standards under NZTA and WorkSafe NZ regulations.
5. Transparent Pricing & Clear Communication
Unexpected costs can add stress to an already difficult situation. Look for providers that offer upfront pricing, clear communication, and digital confirmation of your tow request. Transparency builds trust — and helps avoid surprise invoices later.
OTS Group provides quotes on the spot and confirms all jobs via phone or email, ensuring every customer knows exactly what to expect.
6. Experience with Different Scenarios
From accident recovery to off-road winching, every emergency tow is different. Providers with decades of experience understand how to assess situations safely and recover vehicles without causing further damage.
OTS Group has extensive experience in Winch Recovery, Insurance Towing, and Long-Distance Towing — making us one of NZ’s most versatile towing operators.
7. Customer Reviews & Proven Reputation
Finally, reputation matters. Look for companies with verified testimonials and proven reliability. While OTS Group primarily operates through direct partnerships, many of our clients — from fleet operators to individual drivers — choose us repeatedly for one simple reason: dependable, professional service.
Summary — Choosing the Right Towing Partner
When emergencies happen, your towing provider should offer more than just transport — they should provide reassurance, safety, and clear communication from start to finish. With modern equipment, nationwide coverage, and 24/7 service, OTS Group is ready whenever you need us.
Call 0800 22 00 33 or Request a Tow to get immediate assistance anywhere in New Zealand.